Delivery & Returns Policy
Delivery
We currently deliver to addresses within the United Kingdom.
Orders are dispatched using Royal Mail or another suitable delivery service depending on the size and weight of the order.
Delivery charges are calculated at checkout.
We aim to dispatch orders within 3 working days of receiving your order. Estimated delivery times are provided as a guide and may vary during busy periods, public holidays or due to circumstances outside our control.
If there is a significant delay with your order, please contact us at mail@abergavennygardencentre.com.
Please make sure your delivery address is correct when placing your order. We cannot accept responsibility for delays or failed deliveries caused by incorrect address information supplied by the customer.
Cancellations and returns
If you change your mind about an online purchase, you normally have 14 days from the day you receive the goods to tell us that you wish to cancel your order.
After notifying us, you then have a further 14 days to return the goods.
To request a return, please contact:
Abergavenny Garden Centre Ltd
Email: mail@abergavennygardencentre.com
Telephone: 01873 853839
Please include your order number and details of the item you wish to return.
Unless the product is faulty, damaged or incorrectly supplied, customers are responsible for the cost of returning unwanted items.
Returned goods should be handled with reasonable care and, where possible, returned in their original packaging. We may make a deduction from a refund if an item has been handled beyond what would reasonably be necessary to establish its nature, characteristics and functioning.
Certain goods may be exempt from the right to cancel, including personalised or made-to-order products and certain perishable goods where applicable.
Refunds
Once we receive the returned goods, we will process any refund due to the original payment method.
Where you cancel the whole order under your statutory cancellation rights, we will also refund the standard outbound delivery charge where required by law. Any additional amount paid for an upgraded or express delivery method may not be refundable.
Refunds will be made within the applicable statutory timescales.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or is not the item you ordered, please contact us as soon as possible at mail@abergavennygardencentre.com, preferably including your order number and photographs of the item and packaging.
Your statutory rights are not affected by this policy.
Last updated: October 2026
Privacy Policy
Abergavenny Garden Centre Ltd – Privacy Policy
This privacy policy explains how Abergavenny Garden Centre Ltd collects, uses and protects your personal information when you visit our website, contact us or place an order.
UK data protection guidance says businesses should clearly explain what personal data they collect, why they use it, who it is shared with, how long it is kept and what rights customers have. ICO
Who we are
Abergavenny Garden Centre Ltd
Church Lane
Llanfoist
Abergavenny
NP7 9LF
Email: mail@abergavennygardencentre.com
Telephone: 01873 853839
Information we collect
We may collect personal information including:
your name
billing and delivery address
email address
telephone number
details of products you purchase
order and transaction information
communications you send to us
technical information about how you use our website, such as your IP address, browser, device information and cookies
Payment information is processed securely by our payment providers. We do not normally receive or store your full payment-card details.
How we use your information
We may use your personal information to:
process and fulfil your orders
arrange delivery
process payments
communicate with you about your order
deal with returns, refunds and customer enquiries
maintain business, tax and accounting records
protect our website and prevent fraud
comply with legal and regulatory requirements
send marketing communications where we have an appropriate lawful basis to do so
Lawful bases for processing
Depending on the circumstances, we process your information because:
it is necessary to fulfil a contract with you, such as completing your order
we have a legal obligation to process or retain certain information
we have a legitimate business interest in processing the information, provided this does not override your rights
you have given consent, where consent is required
Who we may share your information with
We may share relevant information with organisations that help us operate our business, including:
Squarespace and website service providers
payment processors
Royal Mail and other delivery providers
accounting and professional advisers
IT and website support providers
government authorities or regulators where required by law
We only share information where there is a legitimate reason to do so.
How long we keep your information
We keep personal information only for as long as necessary for the purpose for which it was collected and to meet our legal, tax and accounting obligations.
Your rights
Under UK data protection law, you may have rights including the right to:
request access to your personal information
ask us to correct inaccurate information
request deletion of your information in certain circumstances
object to certain uses of your information
restrict certain processing
withdraw consent where processing is based on consent
To exercise your rights, contact us at mail@abergavennygardencentre.com.
If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner’s Office.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function. Other cookies may be used for analytics, marketing or other purposes.
Where consent is required for non-essential cookies, we will ask for your permission before using them. The ICO states that visitors should be told about cookies and consent is generally required for cookies that are not strictly necessary. ICO
Changes to this policy
We may update this policy from time to time to reflect changes in our website, services or legal obligations.
Last updated: October 2026
Terms & Conditions
Abergavenny Garden Centre Ltd – Online Shop Terms & Conditions
These terms apply to purchases made through the Abergavenny Garden Centre online shop.
1. About us
This website is operated by:
Abergavenny Garden Centre Ltd
Church Lane
Llanfoist
Abergavenny
NP7 9LF
Email: mail@abergavennygardencentre.com
Telephone: 01873 853839
Company number: 08228580
VAT registration number: 135034308
UK online-selling rules require businesses to provide customers with identifying and contact information, pricing, payment and delivery information, and a VAT number where applicable. GOV.UK
2. Products
We take reasonable care to ensure product descriptions, photographs, prices and dimensions are accurate.
Colours and appearance may vary slightly depending on your screen or device.
Where product images are described as being for illustrative purposes, they may not accurately represent the scale of the product. Please refer to the stated product dimensions for accurate sizing.
All products are subject to availability.
3. Prices
All prices are shown in pounds sterling (£).
Where applicable, prices include UK VAT at the prevailing rate.
Delivery charges are shown separately during checkout.
We take reasonable care to ensure prices are correct. If we discover an obvious pricing error before dispatch, we will contact you and give you the option to purchase at the correct price or cancel your order.
4. Placing an order
When you place an order, you will receive confirmation by email.
Your order is subject to product availability and acceptance.
If we are unable to fulfil an order, we will contact you and refund any amount paid for the unavailable item.
UK online retailers must provide confirmation of the contract in a form customers can retain, such as email. GOV.UK
5. Payment
Payment must be made using one of the payment methods offered during checkout.
Orders will not normally be dispatched until payment has been successfully authorised.
6. Delivery
We aim to dispatch orders within 3 working days.
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Please see our Delivery & Returns Policy for full delivery information.
7. Cancellations and returns
Customers purchasing online may have statutory cancellation and return rights.
Please see our Delivery & Returns Policy for information about cancellations, returns and refunds.
Nothing in these terms affects your statutory consumer rights.
8. Damaged, faulty or incorrect goods
If an item arrives damaged, faulty or incorrectly supplied, please contact:
mail@abergavennygardencentre.com
We may ask for photographs or other information so that we can investigate the issue.
Your statutory rights are not affected.
9. Stock and availability
Stock levels can change quickly.
Adding an item to your basket does not guarantee availability until the order has been accepted.
If an item becomes unavailable after you place an order, we will contact you and refund any amount paid for that item.
10. Website information
We take reasonable care to ensure information on our website is accurate and up to date.
We may correct errors, update information or make changes to products, availability and pricing where necessary.
11. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses caused by circumstances outside our reasonable control.
12. Personal information
We process personal information in accordance with our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time.
The terms that apply to your purchase will be those in effect when your order is placed.
14. Governing law
These terms are governed by the laws applicable in England and Wales.
Nothing in these terms removes any mandatory consumer rights you may have.
Last updated: October 2026